The cross-cultural adaptation process of an instrument measuring the patients’ perception of quality of care requires a translated version that is conceptually equivalent to the original, and culturally acceptable to the target population. Our study aimed at translating from English into French the SERVQUAL instrument used in India. Two translators fluent in English translated the SERVQUAL into French and 2 back translators translated the tool from French into English. The back-translated version was examined by a panel of expert panel to verify its concordance with the original version. The pretest carried out on 15 patients leaving a medical visit checked on the understandability, clarity and acceptability of the tool. The final French version of the SERVQUAL after the feedback was produced and approved by the panel of experts.